TJ AI Support FAQ starter

Customer-facing support asset

AI Support Starter

A first answer set for the AI Commerce Launch Kit. It covers what the buyer receives, how payment is confirmed, what intake is needed, and when a human operator must take over.

Payment confirmation is manual No card data stored No secret collection Escalate money questions

Support FAQ

Answers the first buyer questions.

Use these as the starting support script. Replace examples with the buyer's business details after intake.

Package

What is the AI Commerce Launch Kit?

It is a done-for-you first-order launch package: one offer page, checkout path, payment handoff, buyer intake, order ledger, AI support starter, operator handoff, and evidence pack.

Deliverables

What do I receive?

You receive a sellable offer structure, checkout URL pattern, payment handoff instructions, intake flow, admin ledger notes, support FAQ starter, delivery runbook, and redacted evidence references.

Timeline

How long does delivery take?

The normal delivery target is 3-5 business days after manual payment verification and usable intake. Missing intake, unclear offer details, or provider issues can delay the handoff.

Payment

How is payment confirmed?

The site creates an order reference and routes payment through approved QR, hosted link, or recipient flow. A human operator verifies funds in the payment provider before work is marked paid.

Safety

Does the site store card data?

No. The checkout desk does not store card data and does not capture, refund, withdraw, transfer, or payout money by itself. Payment actions stay inside the approved provider account.

Mismatch

What if the payment amount is wrong?

Use the same order reference and contact support. The order should stay under manual review until the provider record, amount, currency, and buyer identity are reconciled.

Intake

What information is needed?

Submit business name, website or social page, main offer, target customer, price range, preferred payment methods, public support contact, brand assets, FAQ objections, deadline, and private non-secret notes.

Do not send

What should never be submitted?

Do not send passwords, private keys, recovery codes, raw card data, dashboard tokens, private payment links, sensitive identity documents, or unredacted transaction screenshots through public pages.

Refund

How are refunds or disputes handled?

Refunds and disputes are manual provider actions. The FAQ can route the request, but only a human operator with provider access can review, approve, deny, or execute any money movement.

Provider

Who handles live provider approval?

The operator handles provider setup and approval after the owner confirms scope. The local package does not assume live keys, webhooks, or automatic payment capture until those are verified separately.

Delivery

How do I know the order is delivered?

Delivery is complete only when the order is marked fulfilled, fulfillment is marked delivered, the buyer receives the handoff, and a private redacted evidence reference exists in the admin ledger.

Next step

What is the next upgrade?

After the first paid flow is proven, the next upgrade is live production binding: D1, Cloudflare Pages, domain, real payment handoff values, webhook review, and production smoke testing.

Escalation script

When support must stop and hand off.

Use this wording when a buyer asks about money, sensitive access, provider status, or anything the FAQ cannot verify.

I can explain the process and collect context, but I cannot confirm funds, approve refunds, access provider dashboards, or request secrets here.

Please send the order reference and a redacted payment note through Telegram @HAHAHAHAHAJL or email niubiajl@gmail.com. A human operator will verify the provider record before the order status changes.