Manual review

Refunds and Disputes

Orders are reviewed manually because payment confirmation, intake quality, and delivery evidence depend on the selected provider and buyer cooperation.

Before Work Starts

If payment is not verified, the order remains payment_pending or needs_review. If payment was sent incorrectly, contact support with the order reference and provider receipt.

After Work Starts

Once intake is accepted and fulfillment work begins, refunds are reviewed case by case. Completed delivery is recorded with private evidence and redacted ledger notes.

Wrong Amount or Duplicate Payment

Wrong-amount and duplicate-payment cases are marked needs_review until the provider record is checked. Any refund or correction must be explicitly confirmed and performed inside the payment provider.

Provider Control

This site does not perform refunds, captures, withdrawals, payouts, or transfers. Those actions require separate operator confirmation in the relevant provider account.